Noah P.

Noah P. has a diverse work experience in the technology industry. Their most recent role was as a Desktop Specialist - Tier 2 (System Administrator) at Riskonnect, Inc. where they created, deployed, and maintained Powershell automation scripts for management within O365/Windows server. Noah also collaborated with internal teams to manage and patch vulnerabilities on servers and workstations, and took ownership of internal help desk tickets for resolution.

Prior to that, Noah worked as a Senior Technical Analyst (Tier 2 Support) at Marsh ClearSight, where they provided installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software. Noah also assisted in determining appropriate hardware and software based on corporate policy and end user requirements and responded to incidents within SLA or in a timely manner.

Noah also has experience as a Client Service Specialist at EZLinks Golf LLC, where they resolved tickets through Salesforce with detailed documentation and resolutions. Noah provided break-fix support on hardware and proprietary software to clients on a daily basis and exhibited exceptional customer service skills.

Before transitioning to the technology industry, Noah worked at Target as an Electronics Team Member. In this role, they assisted numerous customers per day, recommended products based on their needs, and maintained multiple departments by keeping the aisles clean and updating prices. Noah also successfully marketed the Target REDcard to customers, resulting in increased amounts of customer loyalty and company sales.

Noah's work experience also includes an internship as a Local Technology Assistant at Marsh & McLennan Companies.

Noah P. began their education in 2012 at Asian American Advancing Justice Chicago, although the specific degree and field of study are not provided. In 2016, they enrolled at Year Up, where they specialized in Information Technology and obtained a degree in the field. In terms of additional certifications, Noah P. obtained the CompTIA A+ certification in May 2017 through CompTIA. Noah later obtained certificates in "Technical Support Fundamentals" in October 2018, "The Bits and Bytes of Computer Networking" in January 2019, and "Operating Systems and You: Becoming a Power User" in October 2019, all through Google.