Thomas

Thomas Ma has extensive work experience in the field of technology and software. Thomas started their career as an OEM Printer QA Engineer at Adobe Systems in 1993, where they managed the quality assurance cycle and maintained test standards. Thomas then moved on to become a Developer Relations Engineer at Adobe Systems in 1997, working on developing relationships with developers.

In 1999, Thomas joined Whistle Communications/IBM Corp as a Technical Support engineer, providing escalated support and on-site installation and troubleshooting for their network appliance, the Whistle Interjet. Thomas also trained new support engineers and served as a technical lead for strategic accounts.

From 2002 to 2003, Thomas worked at National Semiconductor as a Trade Show Support Coordinator, responsible for planning and executing product demonstrations at major trade shows. Thomas set up demos using NSC's devices, configured networks, and ensured smooth communication between devices.

Starting in 2004, Thomas worked at Ubiquity Software Corp as a Technical Support Engineer, providing support for their software systems. Thomas escalated problems and ensured SLA criteria were met while maintaining the support database.

In 2007, Thomas joined Avaya as a Customer Support Engineer, where they provided technical support for their SIP application server and assisted with post-sales installations and network troubleshooting.

Thomas then joined icix in 2010 as a Level 2 Customer Relations Engineer, providing technical support for customers using their servers for compliance and certifications. In 2012, they transitioned to the role of Implementation Engineer, helping organizations manage the performance and risk of their global supply chains.

In 2015, Thomas joined Daintree Networks as a Technical Support Representative, assisting with the installation and commissioning of their smart building energy control solution. Thomas provided technical support, collaborated with peers and engineering teams, and tested new releases and devices.

From 2015 to 2022, Thomas returned to icix as a Salesforce Configuration Specialist and Salesforce Application/Configuration Engineer. Thomas was involved in supplier risk and performance management, connecting organizations and helping them manage their global supply chains.

Most recently, Thomas joined Riskonnect, Inc. in 2021 as a Sr. Tier 2 Analyst in Customer Care. Thomas is responsible for providing insights and support for risk management software solutions used by more than 900 customers worldwide.

Throughout their career, Thomas has gained expertise in technical support, customer care, software configuration, and risk management. Thomas has a strong background in providing technical assistance, troubleshooting, and collaborating with teams to ensure customer satisfaction.

Thomas Ma has a Bachelor of Arts degree in Mathematics with a concentration in Computer Science from San Jose State University. Additionally, they have obtained certifications such as Tibco Scribe Online L2 Certification and various Salesforce Trailhead badges including Accounts & Contacts, App Customization, App Customization Lite, CRM Basics, Communities Basics, Data Management, Data Modeling, Data Security, Desk Basics, Leads & Opportunities, Lightning Chatter Basics, Lightning Data Management, Lightning Experience Basics, Lightning Experience Features, Lightning Experience Rollout, Lightning Reports and Dashboards, Quick Start: Lightning Process Builder, Salesforce Basics, and Salesforce Ohana Culture.