Joel Santos

Joel Santos has a range of work experience in various companies. Joel started their career in 2016 as an Advisor at Vertbaudet, where they worked until 2018. Following this, they joined Airbnb as a Resolutions Agent, responsible for product guidance, call redirection, and solving non-trip issues. Joel stayed with Airbnb until 2020. In 2020, Joel joined FARFETCH, where they initially served as a Customer Compensation Control, handling customer operations. Joel later transitioned to the role of Customer Operations Technician. Most recently, in 2022, Joel joined Rivalry.com as a Customer Support Hero and was promoted to the role of Compliance Analyst in 2023.

Joel Santos completed their Bachelor's degree in Geografia at Universidade do Porto from 2012 to 2015.