Jon Ford is a Sr. Support Escalation Engineer L3 at Riverbed Technology, where they lead a global team focused on resolving technical issues related to Aternity DEM and APM products. With over 15 years in IT and software support, Jon has demonstrated expertise in troubleshooting complex web-based applications, providing award-winning customer service, and supporting high availability systems. Previously, Jon served as a Sr. Support Engineer at Oracle, where they handled production support for Oracle Webcenter products, and as a Sr. Developer Relations Engineer at BEA Systems, contributing to significant deployments for Fortune 500 clients. Jon's educational background includes studies at San Francisco City College, State University of NY at Purchase, and Cisco Networking Academy.
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