Chris S.

Chris S. has extensive experience in operations and customer service management spanning over two decades. At British Gas, Chris held multiple leadership roles, including Customer Service Manager and Contact Centre Manager, leading large teams and driving significant improvements in customer satisfaction and operational performance. At Vodafone, Chris effectively managed an Ultra High Value Team, focusing on the top 1% of customers. Progressing to roles at Atlanta Group and Swinton Group, Chris showcased a strong ability to optimize operations, achieve substantial cost savings, and implement strategic initiatives, ultimately leading to the head of operations role overseeing numerous commercial segments. Most recently, Chris served as Group Head of Complaints at Riverside, demonstrating expertise in enhancing customer experience and operational effectiveness.