Brian Tsang has a diverse background in education, sports, operations, and customer success. Beginning as an Academic/Sports Program Instructor at the City of Markham, responsibilities included teaching sports and academic concepts to children while ensuring a safe and inclusive environment. Experience as an Intramural Referee at McMaster University included officiating basketball games and fostering a supportive atmosphere. In various roles at Body Restore, BlitzMetrics, and Agency Lab, Brian excelled in operations management, strategic growth initiatives, and enhancing customer experience, significantly improving revenue and customer retention rates. Currently, as a Mid Market Customer Success Manager at Rivo, focus is on developing strategies for ecommerce brands to enhance customer loyalty and engagement.
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