Mohammed Alayed is the Head of End User Support at Riyad Bank, where they lead IT support operations aimed at enhancing the digital experience for employees. With over 8 years of progressive leadership in the banking and fintech sectors, they have previously held key positions at STC Bank, STCpay, and Bank Albilad, driving IT service transformation and operational optimization. Mohammed's experience includes the successful implementation of KPI-driven service delivery models and a bank-wide migration to Windows 11. They hold a Bachelor's degree in Computer Science from Qassim University and a Diploma in Teaching English as a Second Language from Frostburg State University, along with certifications in ITIL V4, PMP, and Security+.
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