Michael Iklov is an End User Engineering Manager at RKON, where they lead the IT Managed Services team to enhance client experiences. They have a proven track record in IT support service delivery and stakeholder management, striving to exceed service level agreements and key performance indicators. Prior roles include IT Support Services Manager at Tata Consultancy Services and IT Support Services Team Lead at Ramboll Environ. Michael holds a Bachelor's degree in Telecommunications Management and an MBA, both from DeVry University.
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