Todd Mull is a seasoned Director of Service Delivery Optimization with expertise in customer success and project management. Most recently, they have served as the Director of Service Delivery Optimization at RKON in 2025, following a notable tenure at Microsoft Corporation from 2010 to 2023, where they held the role of Senior Customer Success Account Manager. There, Todd excelled in customer relationship management, orchestrating successful initiatives resulting in significant cost savings for clients. Prior to Microsoft, they managed a team of project managers at Family Dollar Stores, delivering multimillion-dollar business and IT projects that enhanced operational efficiency. Todd holds a Bachelor of Science in Computer Systems Networking and Telecommunications from Strayer University.
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