Suzi P.

Suzi P. has over 13 years of experience at RM plc, specializing in service and process performance management across various roles including Service & Process Performance Manager and Operational Governance Manager. Suzi P. has successfully delivered key business change initiatives, managed ISO accreditations, and implemented the ITIL framework for Problem Management. Previous experience includes roles in problem management and operational support, demonstrating strong leadership and project coordination skills. Suzi P. holds a Bachelor’s Degree in Business Management from Oxford Brookes University, completed in 2005. Prior experience at BookPoint Limited includes positions ranging from Customer Service Advisor to Senior Project Coordinator.