James Widdicombe is a Director of Software Success at Moody's, specializing in customer success and retention through client advocacy in the catastrophe risk industry. With a strong background in application support, user training, and problem solving, James has effectively enhanced the customer journey by delivering proactive support and fostering relationships across various organizational levels. Previous roles include senior positions at RMS, where they contributed to product management and led a customer support team, and as a Systems Analyst at ROOM Solutions Ltd. James holds a BSc in Geographic Information Systems from Kingston University.
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