Ben Pollard

Ben Pollard is an IT Service Desk and Service Delivery Manager with over 15 years of experience in IT support and service operations. They have a proven track record as a ServiceNow Administrator, focusing on ITSM process optimization and major incident management, which led to reduced downtime and improved SLA compliance. At RNIB, Ben led 1st and 2nd line support teams, implemented efficient workflows, and successfully negotiated supplier contracts resulting in significant annual savings. Their leadership fosters high-performing teams while maintaining a customer-first culture aligned with business objectives.