Carla Lord

Carla Lord is an accomplished professional in customer and supporter experience management, currently serving as a Group Member at the Customer Experience Charity Forum since September 2017 and as a Senior Experience Manager at the RNLI since August 2006. At the RNLI, Carla oversees various teams, including Event Management and Supporter Care, and currently leads the Public and Supporter Relations Teams, focusing on communication and storytelling for the organization. Previous roles include Supporter Experience Manager, where Carla managed stewardship journeys and fundraising, and Senior Events Logistics Manager, responsible for executing events across the UK and overseas. Carla's early career includes significant roles in event management and marketing for organizations such as MeetingsFare and Skyline Events. Carla holds a BA Hons degree in English, Theatre Studies, and American Studies from the University of Wolverhampton, completed in 1998.