James Neilson is an experienced IT Service Desk Analyst currently employed at RNLI since March 2020. Prior to this role, James worked at Unicorn Training Group from August 2014 to March 2020, serving as an IT Assistant and Help Desk Advisor, where responsibilities included providing technical support, managing Office 365, and creating documentation. Earlier in the career, James spent eight years at Argos as a Customer Service Adviser, focusing on customer assistance, complaint resolution, and team leadership. James completed education at Ashdown Technology College from 2001 to 2005.
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