Shelly Kane is a seasoned professional with extensive experience in Voice of Customer (VoC) and market research. Currently serving as Senior Manager, Voice of Patient at Ro since September 2025, Shelly previously held the position of Sr Program Manager, Voice of the Customer at Chewy in 2025. From 2020 to 2025, Shelly was Sr Program Manager for VoC Insights and Customer Experience at iRobot, where key accomplishments included establishing the first Global VoC Program. Prior to that role, Shelly worked at BJ's Wholesale Club from 2017 to 2020, where the first-ever VoC program was launched, enhancing member experience through data-driven insights. Additional notable roles include Consumer Insights & Analytics Manager at Crimson Hexagon and Senior Analyst at Comcast Spotlight, focusing on data analysis and actionable insights. Shelly holds a Master of Science from Suffolk University and a Bachelor of Arts from Endicott College.
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