Archana

Archana is a Sr. Operations Manager at Roadzen. Archana has over 10 years of experience in the customer service and call center industry. Archana started their career as a Floor Incharge at IBM and then moved to Tech Mahindra as a Backend Support. In 2006, they joined Tata Teleservices Ltd as a Team Leader Nodal and then Aegis as a Team Leader Operations. In 2010, Archana joined VAB Innovations as an Assistant Manager where they were responsible for meeting call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Archana also prepared call center performance reports by collecting, analyzing, and summarizing data and trends.

Archana received their MBA in operations management and supervision from the Institute of Management Technology in Ghaziabad. Archana also holds a B.com from Kurukshetra University.

Archana reports to Ankur Kamboj, COO. They are on a team with Abhishek Choudhary - Unknown role, Jay Prakash Shukla - Director, Operations, and Gurttej Singh - Unknown role.