Shane Ballou is an accomplished IT Support Technician with a strong background in technology and customer service. Currently employed at Robin since April 2023, Shane collaborates with the leadership team to convert business requirements into technical specifications while managing the office network and audio/visual systems. Previously, Shane worked at Google from February 2021 to February 2023, providing technical support for over 2,000 end users and addressing a variety of technical issues. Prior experience includes roles at Fitbit, NorthEast-Technology, Apple, and Best Buy, where Shane developed a comprehensive skill set in IT support and sales. Shane holds a Bachelor of Science in Information Technology from UMass Boston and a high school diploma from Salem High School.
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