Merlin Duff is an experienced design leader with over 15 years in the field of strategic design. Currently, as the Analysis & Design Practice Lead at Robiquity, Merlin shapes and leads a diverse practice that encompasses Business Analysis, Product Management, Service Design, User Research, UX Design, and Interface Design. Previously, Merlin held pivotal roles at Capita as a Lead Consultant and Head of Experience & Service Design, as well as serving as the Experience & Service Design Director for Europe & America at Monstarlab. Merlin's educational background includes a Master of Arts from Brunel University London and a Level 5 Diploma in Leadership & Management from the Chartered Management Institute.
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