Ivan McVay is an accomplished professional in product support, customer experience, and insights with over 12 years of experience in operational roles. They have a proven track record of building strong relationships within teams and advocating for exceptional customer experiences. Currently, Ivan serves as the Senior Manager of Product Support at Roblox, where they leverage their extensive background in quality assessment and cross-functional project planning. Ivan's previous roles include positions at Netflix, where they led global customer service operations, and Taos, where they worked as an IT recruiter and researcher. Ivan holds a B.S. in Human Resource Management from San Jose State University and an AA in Social Behavioral Sciences from De Anza College.
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