Andy Shanks is an experienced professional in technical support and customer success, currently serving as Manager of Support at Roboflow since August 2025. Prior to this, Andy was the Director of Support & Success at Hopsworks from July 2022 to August 2025. Andy's extensive background includes senior leadership roles at Elastic, where responsibilities included Senior Director of Technical Support and Director of Technical Support, and a range of positions focused on technical services at Cloudmark, where roles spanned from Senior Director to Support Engineer. Earlier experience includes a Customer Solutions Engineer role at Bizanga and a Senior Support Engineer position at Openwave Systems. Andy holds a Bachelor of Engineering (BEng) in Mechanical Engineering from Queen's University Belfast, completed between 1991 and 1997.
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