Alex Silva has a strong background in IT support and service management, with experience spanning several notable companies. At Roche, Alex served as a Service Desk Assistant, overseeing technical support and infrastructure services for the Rio de Janeiro plant from March 2018 to August 2020. Prior to this role, Alex worked as an IT Analyst at Grupo Educacional Anglo-Americano, providing support and training in various tech devices, and as a Pleno II Support Analyst at Stefanini Brasil, managing service operations for Roche. Additionally, Alex began a career at Citibank as a Young Apprentice, gaining early exposure to administrative and customer service tasks. Academic qualifications include an incomplete degree in Sistemas - Análise e Desenvolvimento de Sistemas from Unicesumar and a completed degree in Gestão da Tecnologia da Informação from Universidade Estácio de Sá, along with a CCNA certification from MCury.
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