André Grandt is a global pioneer and customer experience leader with over 10 years of experience designing and implementing digital and omnichannel engagement strategies across various industries and countries. Currently serving as the Head of Customer Experience for the Middle East at Roche, André creates and leads a high-performing team while fostering a customer-centric culture. Previously, André held impactful roles at companies such as PayPal and IBM, contributing significantly to digital transformations, customer engagement strategies, and cross-functional collaborations. André earned multiple master's degrees in global management and a bachelor's degree in global studies, consistently achieving academic excellence.
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