Andrew S. is a customer experience advocate with over 15 years of experience in IT service desk, service delivery, and procurement. They have managed large teams across multiple geographic locations, including leading 110 direct employees servicing nine countries. Andrew's expertise spans various industries, including healthcare, pharmaceuticals, financial, and technology sectors, with a strong focus on risk management and business continuity. Currently, they are cultivating their knowledge of Agile methodologies to enhance stakeholder value while maintaining routine operations. Andrew holds an MBA and a BSc in Computer Science from the University of Nottingham.
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