Antonio Rocha has extensive experience in customer service and IT solutions within the healthcare sector, notably at Roche and Roche Diagnostics from 2010 to 2014. In various leadership roles, including LATAM Service Director and Customer Service Director, Antonio focused on enhancing customer service delivery, aligning service strategies with organizational goals, and developing integrated IT middleware solutions for the EMEA and LATAM regions. Additionally, Antonio contributed to regional service strategy as a member of the EMEA-LATAM service working group and led a professional services team to ensure exceptional customer experiences. Antonio Rocha holds a degree in Mechanical Engineering from Instituto Superior Técnico and has pursued further education in Lean Management and Marketing.
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