Bálint Trapp

Bálint Trapp is a Global Service Experience Owner for IT at Roche, where they ensure the quality and continuous improvement of customer services. With over 15 years of experience in customer experience operations, service design, and service strategy, Bálint has held significant roles at companies such as SAP SuccessFactors, Tata Consultancy Services, and Getronics. They possess expertise in Continual Service Improvement, Agile methodologies, and Business Coaching. Bálint holds a degree in Fire Safety Engineering from Szent István Egyetem, earned between 2003 and 2007.