Fernanda Gasparini is a seasoned professional with over 10 years of experience in Customer Care, demonstrating a strong focus on customer experience and continuous improvement. Currently serving as a Customer Care Lead at Roche Diagnóstica Brasil, Fernanda leads strategic initiatives to enhance operational performance and customer satisfaction while managing cross-functional collaborations. Previously, Fernanda held the role of Senior Customer Service Analyst at Roche, where responsibilities included tracking customer orders and acting as a SAP Key User. Fernanda earned a Bachelor's degree in Administration from Faculdade da Aldeia de Carapicuíba.
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