JP Dias is a ServiceNow Platform Architect and Product Owner currently with Roche, where they focus on enhancing the scalability, performance, and reliability of the ServiceNow Core Platform. Previously, JP worked as an IT Expert specializing in ServiceNow at Roche from 2017 to 2022 and served as a Global Process Analyst at Siemens Canada from 2006 to 2008. They also have extensive experience as a ServiceNow Developer and Administrator at Symcor from 2009 to 2017, demonstrating a strong background in ITSM process implementation. JP is pursuing a degree in IT Network Administration at Yorkville College.
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