Mark Diamond

Mark Diamond is the Head of Global Customer Support - Molecular Labs at Roche, bringing 14 years of experience in technical support and 7 years leading global teams across four countries. With a strong background in operations as a former Senior Operations Scientist at the Waksman Genomics Core Facility, Mark has consistently driven major initiatives to enhance organizational structure and customer experience. They have a proven track record in coaching and developing the skills of colleagues and direct reports, championing continuous improvement, and aligning organizational efforts for the benefit of both the company and its customers. Mark holds a PhD in Plant Cell and Molecular Biology from University College Dublin, which complements their extensive expertise in the diagnostics field.