Michael Kayser is a customer-focused leader with extensive experience in service and support within the medical device and diagnostics sectors. They previously held various roles at Illumina from 2017 to 2021, culminating as a Manager of Field Services for Central Europe. Currently, Michael serves as the Director of Field Service and Support at Roche in France, leveraging their international expertise and strong interpersonal skills to ensure customer satisfaction and service excellence. Additionally, they garnered valuable experience as a Service Manager at Hermann Sewerin GmbH and a Field Service Engineer at Ventana Medical Systems and Affymetrix. Michael's educational background includes a Bac+2 in Techniques Physiques and a Bac+3 in Informatique pour l’Instrumentation Scientifique et Médicale.
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