Monica Smith is a skilled professional with diverse experience in service delivery, marketing, and education. Currently serving as a Service Delivery Manager/Product Owner at Roche since May 2021, Monica manages the implementation of the ServiceNow platform while enhancing stakeholder engagement. Previous roles include Adoption Lead, where Monica facilitated cross-functional workshops, and Communications Intern, which involved coordinating global communication efforts for IT specialists. Prior experience as a Marketing and Media Coordinator at The Swiss British School of Basel involved creating social media campaigns to boost online engagement. Additionally, roles at Bilingual Kids Academy and Fair Street Pharmacy focused on educational support and patient counseling. Monica holds multiple diplomas in Digital Marketing, Event Management, and Early Years Development, reflecting a strong commitment to professional growth and diverse expertise.
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