Natalia Ramírez, M.A., is a People & Culture Customer Insights and Sensing Expert at Roche, focusing on enhancing customer experiences through data analysis and continuous improvement. With a background in Industrial Organizational Psychology, Natalia previously contributed to McKinsey & Company, providing data-driven solutions and managing global teams. They have also served as an Adjunct Instructor at Universidad de Costa Rica, teaching Organizational Psychology, and have experience in various research roles related to psychology during their education at Middle Tennessee State University and South Dakota State University. Natalia is committed to advancing their expertise in customer experience and data analytics.
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