Richard Hay is a Sr. OCM & Communications Expert with a diverse background in customer engagement and internet marketing. They held positions at Roche, where they served as the Customer Engagement Communication Manager and Communications Lead, and contributed to the Adoption Services Chapter. Richard also gained valuable experience at eBay as an Internet Marketing Manager and Analyst. Their education includes an MSc in Technology Entrepreneurship from UCL and a BSc (Hons) in Economics and International Development from the University of Bath, along with ongoing studies in German through the German Online Institute.
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