Ronald Lee

Ronald Lee is a seasoned professional with extensive experience in customer support and technical product management. Currently serving as the Global Customer Support Technical Product Manager at Roche since April 2021, Ronald is responsible for all support and services deliverables related to new product development projects, including service requirements, technical documentation, and training. Prior to this role, Ronald held positions such as Global Customer Support Production Support Engineer at Roche, where level 2 troubleshooting and guiding design reviews were key responsibilities, and Applications and Systems Engineer at Grifols, focusing on ensuring technical designs met business objectives. Previous experience includes roles at Acxiom, where ticket management and issue resolution were central tasks, as well as positions in customer support and supply chain operations at iVina and Safeway, respectively. Ronald holds a BS in Business Administration with a focus on Management Information Systems from San José State University and briefly studied photography at Scott Robert School of Photography in 2010.