Sharon Baxter

Sharon Baxter is the Head of Customer Account Management at Roche Diagnostics UK, where they focus on enhancing the customer experience by integrating the voice of the customer into the organization. With over 30 years of experience in the healthcare industry, Sharon has held various roles, including Strategic Executive at Roche and Managed Services and Alliances Manager at Beckman Coulter. They earned an MBA in Business Management from the Open University and are a certified Prosci® Change Management Practitioner. Their expertise spans relationship management, account management, and project management, reflecting a deep commitment to improving customer engagement throughout their career.