Susan Lee is currently the APAC Service Consulting Manager at Roche, where they focus on optimizing support models and enhancing efficiency in contact centers. Their work involves dedicated consulting services aimed at improving service delivery within the biotechnology sector. Susan held various roles prior to their current position, including Service Level Manager at T-Systems and Client Delivery Manager at Computer Sciences Corporation. They pursued a Diploma in Business Information Technology at INTI International University & Colleges and are currently earning a B.A. Hons in Business Information Technology from Coventry University.
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