Sylvia Howard

Sylvia Howard possesses a diverse background in customer service management, data analysis, and business support. With experience as a Call Center Manager at Ameritech, Sylvia trained new representatives and contributed to the establishment of customer service centers. At Roche, Sylvia held roles as a Customer Data Analyst and Master Data Management Analyst, while also serving as an Insurance Verification/Validation Trainer at Roche Health Solutions, Inc., where training and order validation were key responsibilities. Additional experience includes serving as an Administrative Assistant at Community Health Network, coordinating communication among healthcare staff, and working as a Business Analyst at Conseco Insurance, LLC, where project management and service improvement initiatives were implemented. Sylvia holds a Bachelor of Science Degree in Business with a specialization in Organizational Development from Ball State University.