Willan Rodriguez is a skilled Field Service Technician at Roche since April 2025, bringing a robust background in technical support and cybersecurity. Previously, Willan served as a Service Desk Technician at NorthWinds Technology Solutions from June 2023 to May 2024, where a key achievement included the implementation of 2-Factor Authentication and an application patching project that enhanced system stability for over 50 users. From July 2024 to February 2025, Willan worked as a Service Desk Analyst at GDC IT Solutions, providing pivotal technical support for Wellspan Health and effectively managing a high volume of service desk tickets. Willan holds two Bachelor of Science degrees from Virginia Tech, one in Business Information Technology and the other in Cybersecurity Management and Analytics, both completed between 2020 and 2024.
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