William (Billy) W. is a seasoned technology professional with over 20 years of experience managing digital infrastructure projects and operations for Fortune Global 500 companies in highly regulated environments. They served as Service Integration & Operations Manager at Novartis from 2012 to 2020, where they led a team of global integration experts and coordinated IT initiatives, driving significant improvements in service performance. Currently, they work as a Senior IT Specialist Service Integration at Roche Diagnostics Europe, focusing on upgrading digital infrastructure and enhancing support capabilities. Billy holds degrees from prestigious institutions, including a BS from the United States Military Academy at West Point and an MBA from the University of St.Gallen. They are also a certified Project Management Professional (PMI-PMP) and ITIL v3 certified.
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