Susan Roy is a principal-level IT business systems analyst currently serving as the Salesforce Platform Manager at Rochester Electronics, LLC. Previously, from 2019 to 2024, they were the principal IT business systems analyst at Cerence Inc., where they led various ERP, CRM, and LMS application solutions. Prior to that, they held roles at Nuance Communications and Progress Software, focusing on the delivery and management of complex IT projects, including software integrations and business processes post-acquisition. Susan earned a Bachelor of Science in Computer Science from the University of Massachusetts Lowell and is currently pursuing a Master of Science in Computer and Information Sciences at Kansas State University. They are a recipient of the 2022 CEO Appreciation Award.
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