Will Thomas

Will Thomas has a diverse work experience in the IT industry. Will started their career as a Technical Analyst at Logica in 2012, where they reported and booked fault appointments and solved technical problems/complaints for customers. In 2013, they joined CGI as a Service Desk Analyst, resolving faults and maintaining a high First Time Fix rate. Will then transitioned to the role of Recruitment Assistant at CGI, where they conducted interviews and assisted with the recruitment process.

In 2015, Will joined SAT Automation as a Senior IT Administrator, responsible for maintaining networks and computer setups, as well as coding applications for the company.

Their next role was at ROCK as a First Response Team Engineer, where they managed email services, supported line of business applications, and handled incidents while maintaining communication with stakeholders. Will then progressed to the role of Advanced Support Team Engineer (2nd) at ROCK, adhering to KPIs and OKRs while resolving service incidents and requests for clients. As a 3rd Tier Engineer at ROCK, they are currently responsible for maintaining the latest server, desktop, and laptop technology, as well as providing network hardware support.

Overall, Will Thomas has demonstrated a strong technical expertise, customer service skills, and ability to handle various IT roles throughout their career.

Will Thomas completed their education at multiple institutions. Will attended Brynteg Comprehensive School from 2003 to 2009, where they pursued A levels without obtaining a degree. Following this, from 2009 to 2011, they enrolled at Bridgend College and earned a National Diploma in IT Practitioners, specializing in Computer and Information Sciences and Support Services. In March 2018, Will obtained a certification in Troubleshooting Common PC Issues for Users from LinkedIn.