Joe Applegate is a seasoned CX leader with over 20 years of experience in technology, product development, and operations, primarily focused on contact centers and enterprise systems. They founded CX Pulse, a platform dedicated to Voice AI and customer experience, while also serving as the Vice President of Technology Operations at Rocket Connections, where they drove innovation and strategy. Joe has held several key positions, including Senior Director of Research and Innovation and Senior Director of Business Technology, demonstrating a strong track record of implementing transformative initiatives and optimizing operational efficiency. Presently, they are engaged in building AI-powered tools that enhance team performance and client interactions. Joe holds a degree in Finance and Real Estate from the University of Cincinnati.
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