Bhavik Kiri is a Senior Director of Technical Support at Rocket Software, where they lead global technical support teams to enhance customer satisfaction and operational efficiency. With over twenty years of experience in service delivery, team management, and vendor coordination, Bhavik has a proven track record of optimizing resource allocation and analyzing productivity metrics. Previously, they held several management roles in organizations such as CSS Corp, ValuePoint Systems Pvt Ltd, and Plivo, focusing on customer support and technical operations. Bhavik earned a Bachelor's degree in Mechanical Engineering from SRM Engineering College.
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