Michael Burbank

Michael Burbank is currently the Senior Director of Customer Success Operations at Rocket Software, where they have utilized their extensive experience to enhance customer feedback processes and improve technical support systems. Previously, they held various roles at Rocket Software, including Customer Experience Analyst and Senior Customer Experience Analyst, where they implemented documentation and new technologies to streamline customer service operations. Before returning to Rocket Software, Michael worked at JewelScent as a Purchasing Manager, overseeing order management and improving inventory accuracy. Their career also includes a tenure at Alta Resources as a Senior Customer Care Representative, where they focused on team training and quality assurance.