Matthew Baehr is a seasoned professional in client support and team leadership, currently serving as the Support Team Lead at RocketRez since April 2024, where collaboration with a team of Support Specialists aims to enhance the success of event organizations. Previously, Matthew worked at SamCart from July 2021 to April 2024 as both an Implementation Coordinator and Tier II Support Specialist. With a significant tenure at TicketLeap from September 2011 to June 2021 as a Senior Client Support Specialist, Matthew managed technical support for over 30,000 event organizations, facilitated employee training, and contributed to interdepartmental communication and QA for product testing. Earlier experience includes serving as Box Office Manager at The Media Theatre from January 2007 to November 2011, overseeing box office staff and managing ticketing software integration. Matthew holds a Master’s degree in Arts Administration from Drexel University and a Bachelor's degree from Kutztown University of Pennsylvania.
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