Donna Henschell

Donna Henschell has extensive experience in customer care and team management, primarily at Rogers Communications since March 2001, where the current role is eCare Supervisor. Prior experience includes positions as a Loyalty Care Supervisor at Shaw Communications (June 2008 - August 2012) and as a Customer Care Supervisor/Manager at CIBC (March 1988 - October 1999). In these roles, Donna has been responsible for hiring, training, and mentoring staff, along with leading teams to achieve high retention rates and exceptional customer experiences. Donna has consistently focused on sales leadership, team development, and building genuine customer relationships.