Malcolm K. is an experienced IT professional with a robust background in incident management and service desk operations. Since June 2015, Malcolm has served as a Major Incident Manager at Rogers Communications, having previously held positions as a Senior Service Desk Analyst and Service Desk Analyst within the same company. Prior to this role, Malcolm worked as a Network Administrator at ADR Chambers from October 2013 to June 2015. Educationally, Malcolm holds a degree in Computer Systems and Technology from Seneca Polytechnic, completed between 2010 and 2012.
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