Ryan Chong is the Sr. Director of Digital Service & Support at Rogers Communications, where they lead initiatives to enhance the performance of virtual assistants and manage digital channels for self-service. Their extensive experience at Rogers spans various leadership roles focused on digital support, mobile strategy, and self-service functionality. Previously, Ryan also worked as a Canon Canada representative at The Alea Group Inc and served as a data entry clerk at The Karom Group. Ryan's background demonstrates a strong commitment to improving customer experiences through innovative digital solutions.
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