Chris Knothe serves as the Head of Customer Success at ROH since January 2024, where the platform supports property management in sales, payments, and finance. Previously, Chris was a Principal Industry Consultant for Hospitality & Gaming at SAS from January 2019 to December 2023, where efforts led to increased customer satisfaction and established the company as an industry authority through thought leadership. Chris also held multiple roles at Duetto from January 2014 to December 2019, including Director of Hospitality Solutions, focusing on product-market fit and enhancements. Early career experience includes various management positions at prestigious hotels such as Raffles Hotel Vier Jahreszeiten and Mandarin Oriental HK from 1998 to 2008. Chris holds an MBA from Cornell Johnson Graduate School of Management and completed executive education in leadership at NYU Stern School of Business.
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