Eric White

Eric White is a seasoned professional with extensive experience in consulting, operations management, and outsourcing strategy across multiple prominent organizations. As Principal Consultant at Eric White Consulting LLC, from January 2022 to August 2025, Eric White collaborated with clients on outsourcing strategies and contact center management initiatives. Previous roles at Microsoft included Operations Manager for North American contact center operations for XBOX accounts, Group Manager for Windows and Office customer service, and Senior Group Manager responsible for global customer support delivery for Microsoft Surface. Eric White also served as Senior Director of Global Shared Services at OPENLANE, leading the outsourcing process from RFP to supplier selection. Eric White's background at Apple involved regional leadership in vendor operations and strategy for AppleCare. Currently, Eric White holds the position of Senior Manager for Customer Experience Operations at Roku, further demonstrating a commitment to operational excellence. Eric White holds a degree in Psychology from the University of Oregon.