Cedric Langer

Cedric Langer has over 22 years of work experience in various roles and companies. Cedric started their career as a Software Deployment Administrator at UBS in 1995, responsible for the installation and administration of the client/server distributed SMS solution. In 1998, they joined DHL as an IT Project Manager, where they managed various projects such as migration of clients to a distributed client-server solution and migration of a Unix messaging solution. In 2005, they joined Orange Business Services as a SLA & Reporting Manager, responsible for the Service Level Management process for major outsourcing customers in Europe. From 2010 to 2016, Cedric served as the Service Level Management Process Owner at Orange Business Services, where they supported pre-sales activities and daily monitoring of service levels. Most recently, they worked at ROLEX as the Software Asset Management Lead, starting in 2018.

Cedric Langer attended IEPIGE for an unspecified period of time. In 2008, they obtained the ITIL V3 certification from EXIN. Additionally, Cedric obtained the Six Sigma Green Belt certification from the Six Sigma Global Institute, although the exact year of obtaining this certification is unknown.